When your vehicle breaks down or you are stranded on the side of the road, you may find yourself in a dangerous situation which compromises your safety and that of other road users. For this reason, and to protect all road users, Trans African Concessions (TRAC) established the TRACassist roadside assistance service - a first in SA.

The TRACassist team has a toll free number (0800 8722 64 ) which road users can call 24-hours a day for help. On receiving a distress call through the call centre, an assistance vehicle is dispatched to where help is needed. If the roadside assistance team can provide immediate help, e.g. changing a tyre, they will do so. If, however, the problem experienced is more complex, the assistance team will call for additional support, and will remain with the stranded road user until professional help arrives, or until the person can move again.

Look out for blue kilometre marker boards – this gives your exact location on the N4

Blue kilometre marking boards on the side of the road (N4) have been placed at every 200 metres and the TRACassist number is displayed on these marker boards at every 2km interval. Road users should attempt to give the readings on the blue marker boards to the call centre when they require assistance. Giving this reading will help the assistance team to know which assistance team is closest and can reach you in the shortest possible time.

Always keep the TRACassist number with you when travelling on the N4 Toll Route in South Africa: 0800 8722 64 (0800 TRACN4). You never know when you may need it.