Close monitoring of toll transactions lead to downgrading of some card concessionsIn an effort to provide improved security at toll plazas and to closer monitor all toll transactions, Trans African Concessions, installed a new specialised camera tracking system, called VITAS, at toll plazas.

The new system now automatically matches the toll card holder’s details with that of the vehicle passing through the toll plaza. A major benefit is that every vehicle’s movement and transaction history through toll plazas along the N4 Toll Route can be tracked and verified. This system makes it near impossible to commit any fraudulent toll transactions.

Following the initial installation of this system, TRAC has audited all toll card transactions and have found many customers who are not complying with the terms and conditions of the card concessions.

Concession card holders were notified in 2008 that closer monitoring of transactions will take place and failure to comply with the terms and conditions of card concessions will result in cancellation or downgrading of the particular cards.

This process has started and is on-going. TRAC had to downgrade some card holders. Card holders who are now being audited and affected fall just short of qualifying for a commuter discount (users doing between 25 and 29 trips).

Usage over a moving three month period is evaluated, and if 30 or more trips were done in any one of the three months under review, the card will not be downgraded. But where all three months indicate 29 trips or less, downgrading takes place.

In as much as TRAC is contractually bound to downgrade card users, it also regularly upgrades card concessions if the user does 30 trips or more.

Should any card user have specific queries relating to their particular transactions, they are welcome to discuss the matter with their local Toll Plaza Manager. Trans African Concession remains committed to provide a secure and trusted toll operation service to its road users.