Helping to keep you safe and informed
TRAC’s emergency roadside support and accident response service is called TRACassist and is available 24 hours, seven days a week and is there to assure the safety of all motorists and travellers along the route and provide additional support during emergencies and/or accidents.
To get help from a TRAC rescue team nearest to you dial 0800 8722 64 (0800 TRAC N4) or (+27) 82 881 4444 in South Africa (+258) 84 343 434 6 or (+258) 82 303 430 3. Team members will meet you and, although they do not offer specialised mechanical services, will stay with you until such a service provider arrives and your problem is solved. Please note that any specialised services such as mechanical repairs, vehicle parts and/or towing will be for your account.
Use the blue kilometre marker boards
To help TRAC pin point your position on the N4, note the blue kilometre marker boards (chainage) on the road at 200m intervals. Where possible, relay the readings on the board to the TRACassist operator to give the nearest rescue team the best chance of locating you in the shortest possible time. These markers also provide the TRACassist number at 2km intervals.
Getting you out of harm’s way
Because a stationary vehicle on a busy national road poses dangers to everyone involved, TRAC views this roadside assistance as a vital value-added service. Getting you out of harm’s way and on the road again ensures not only your safety, but also that of the other road users.
TRACassist has helped thousands of vulnerable motorists to continue their journeys safely, and our regular N4 patrol teams are in constant contact with centralised emergency call centres that can immediately dispatch relevant authorities such as the traffic police, the police and emergency services.
Report dangerous situations
TRAC’s emergency numbers can also be used to report any unsafe situations on the road, including other stranded vehicles, animals on the road, fires or hazardous material lying on the road surface that may pose a danger to drivers.
During peak periods such as the Easter weekend TRAC mobilises a specially marked helicopter to undertake daily route patrols and provide advanced life support (ALS) and critical medical care in emergency situations. The crew remains in constant contact with TRAC’s 24-hour help desk.
Get early traffic warnings at toll plazas
TRAC has installed giant electronic sign boards (variable message signs) at all its toll plazas in South Africa to provide useful information such as news about accidents ahead, lane or road closures, extreme weather conditions, road maintenance and construction work or traffic delays.
All these emergency intervention measures are aimed at getting you to your destination safely and without any unnecessary delays, and forms part of TRAC’s world-class N4 toll road facilities and service.
TIP: Summer or winter, but particularly in the colder months, fog is a real hazard on the Pretoria to eMalahleni/Witbank stretch of the N4, especially from early evening to early morning. We recommend that you increase your following distance, reduce your speed, switch your vehicle’s lights on and use road markings and lines to guide you. Most importantly, be considerate of other drivers and remain patient.